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The cover of Setting the Table

Setting the Table

Danny Meyer

What makes hospitality the foundation of a good business, in restaurants and far beyond them?

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At a glance

Author
Danny Meyer

Why read it

  • You will see hospitality as something we meet at birth: eye contact, a smile, a hug and some food
  • You will learn to name the five groups a business must care for, and the order in which to put them
  • You will notice how a career can grow from a pleasure you want to share, here travel, food and wine

Who it is for

  • A restaurant owner or manager building a team culture
  • A small business founder who wants customers to feel cared for
  • A customer service lead looking for a guiding philosophy

Contents

  1. INTRODUCTION
  2. CHAPTER 1
  3. The First Course
  4. CHAPTER 2
  5. In Business
  6. CHAPTER 3
  7. The Restaurant Takes Root
  8. CHAPTER 4
  9. Turning Over the Rocks
  10. CHAPTER 5
  11. Who Ever Wrote the Rule…?
  12. CHAPTER 6
  13. No Turning Back
  14. CHAPTER 7
  15. The 51 Percent Solution
  16. CHAPTER 8
  17. Broadcasting the Message, Tuning in the Feedback
  18. CHAPTER 9
  19. Constant, Gentle Pressure
  20. CHAPTER 10
  21. The Road to Success Is Paved with Mistakes Well Handled
  22. CHAPTER 11
  23. The Virtuous Cycle of Enlightened Hospitality
  24. CHAPTER 12
  25. Context, Context, Context
  26. CHAPTER 13
  27. The Art of Hospitality

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