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The cover of Out of the Crisis, reissue

Out of the Crisis, reissue

W. Edwards Deming

Learn how management can improve quality and productivity by changing systems, distinguishing routine variation from exceptional causes, and choosing inspection by total cost.

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19 parts, about 32 minutes to read.

At a glance

Author
W. Edwards Deming
Parts
19 parts
Reading time
about 32 minutes
The whole book
Also to read in full

What the summary covers

  1. Preface1 min
  2. Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market2 min
  3. Principles for Transformation of Western Management3 min
  4. Diseases and Obstacles2 min
  5. When? How Long?1 min
  6. Questions to Help Managers1 min
  7. Quality and the Consumer2 min
  8. Quality and Productivity in Service Organizations2 min
  9. Some New Principles of Training and Leadership2 min
  10. Operational Definitions1 min
  11. Standards and Regulations1 min
  12. Common and Special Causes3 min
  13. Improvement Downstream1 min
  14. Disappointments in Great Ideas1 min
  15. Two Reports to Management1 min
  16. The Cost of Incoming Inspection3 min
  17. Organizing Improvement1 min
  18. Improvement of Living2 min
  19. Transformation in Japan2 min

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