Sensemaking in Organizations

Karl E. Weick

How do people in organizations notice, interpret and make sense of surprises, and why does that shape what they do?

At a glance

You will spot what triggers sensemaking: incongruous events that break an expected flow
You will understand that people think in stories more than arguments, and that most organizational reality is narrated
You will question the idea that a situation is simply given, since people act on how they define it