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The cover of Good Boss, Bad Boss

Good Boss, Bad Boss

Robert I. Sutton

What does a good boss need to accomplish day after day, and what separates good bosses from bad ones?

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At a glance

Author
Robert I. Sutton

Why read it

  • You will learn to balance confidence with humility, because the best bosses avoid turning arrogant and pigheaded
  • You will understand why influence should follow knowledge, so that those who know most about a problem shape what is done
  • You will notice that one of your key jobs may be shielding your people from outsiders who eat their time

Who it is for

  • A newly promoted manager with no model of a good boss
  • An executive losing good people at an alarming rate
  • A team member whose boss blames others for every problem

Contents

  1. Welcome
  2. Three Questions
  3. Good Boss, Bad Boss
  4. PREFACE
  5. From Assholes to Bosses
  6. SECTION I
  7. Setting the Stage
  8. CHAPTER 1
  9. The Right Mindset
  10. Bosses Matter
  11. 1. Don’t Crush the Bird
  12. 2. Grit Gets You There
  13. 3. Small Wins Are the Path
  14. 4. Beware the Toxic Tandem
  15. 5. Got Their Backs
  16. Performance and Humanity
  17. The Zen of the Best Bosses
  18. SECTION II
  19. What the Best Bosses Do
  20. CHAPTER 2
  21. Take Control
  22. Fueling the Illusion and Reality of Control
  23. Act Like You Are in Control, Even When You Aren’t
  24. Don’t Dither—Say Yes or No
  25. Get and Give Credit
  26. Blame Yourself
  27. Powers and Limits
  28. CHAPTER 3
  29. Strive to Be Wise
  30. Safety, Failure, and Learning
  31. Forgive and Remember
  32. Psychological Safety and Creativity
  33. Wisdom and Bad Assumptions
  34. Fight Right
  35. Participation Traps
  36. Deal with Your Achilles Heel
  37. Wisdom: A Path to Empathy and Compassion
  38. The Attitude of Gratitude
  39. CHAPTER 4
  40. Stars and Rotten Apples
  41. Who Are Your Stars?
  42. Bring on the Energizers
  43. Rotten Apples: Bad Is Stronger Than Good
  44. Other Smart People Tricks
  45. 1. Show Them the Love
  46. 2. Assume the Best
  47. 3. Cut Loose the Real Losers
  48. 4. Keep Teams Together
  49. 5. Protect Yourself from the Energy Suckers
  50. 6. When to Divide and Conquer
  51. Take a Look in the Mirror
  52. CHAPTER 5
  53. Link Talk and Action
  54. Don’t Be a Clueless Blabbermouth—Or Let Them Rule the Roost
  55. Understand the Work You Manage—Or Get Out of the Way
  56. Empathy for Customers
  57. Be Repetitive and Concrete
  58. Keep It Simple, Stupid
  59. Simple Metrics
  60. Simple Strategies

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