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The cover of In Search of Excellence

In Search of Excellence

Thomas J. Peters, Robert H. Waterman Jr.

What did the authors find that well run companies share, and why do plain basics such as staying close to customers work?

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At a glance

Author
Thomas J. Peters, Robert H. Waterman Jr.

Why read it

  • You will be able to measure your own company against eight plain practices, such as staying close to customers
  • You will stop treating hard headed rational analysis as the whole of good management
  • You will learn how to hold firm on values while giving people room to act on their own

Who it is for

  • A manager whose team waits for approval before acting
  • A founder who wants a plain checklist to test the business against
  • An executive weighing culture and values against spreadsheets

Contents

  1. IN SEARCH OF EXCELLENCE
  2. Lessons from America’s Best-Run Companies
  3. by Thomas J. Peters and Robert H. Waterman, Jr.
  4. Authors’ Note: Excellence 2003
  5. Preface
  6. Introduction
  7. PART ONE
  8. THE SAVING REMNANT
  9. Successful American Companies
  10. PART TWO
  11. TOWARD NEW THEORY
  12. The Rational Model
  13. Man Waiting for Motivation
  14. PART THREE
  15. BACK TO BASICS
  16. Managing Ambiguity and Paradox
  17. A Bias for Action
  18. Close to the Customer
  19. Autonomy and Entrepreneurship
  20. Productivity Through People
  21. Hands-On, Value-Driven
  22. Stick to the Knitting
  23. Simple Form, Lean Staff
  24. Simultaneous Loose-Tight Properties
  25. Searchable Terms
  26. Special Acknowledgment: David G. Anderson

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