Reinventing government : how the entrepreneurial spirit is transforming the public sector

David, 1951 Osborne

How can governments become entrepreneurial, giving up old programs and methods to serve citizens better and cost less?

At a glance

You will learn how to measure results without creating bad incentives, by testing new measures before you impose them
You will understand why putting resources in customers' hands and letting them choose makes providers listen
You will see why government cannot simply be run like a business, since its incentives differ