Knowingo

At a glance

Author
Douglas Stone, Sheila Heen
Reading time
7 hours

Contents

  1. WHAT COUNTS AS FEEDBACK?
  2. A BRIEF HISTORY OF FEEDBACK
  3. PULL BEATS PUSH
  4. THE TENSION BETWEEN LEARNING AND BEING ACCEPTED
  5. THE BENEFITS OF RECEIVING WELL
  6. DIGGING FOR PONIES
  7. THE FEEDBACK CHALLENGE
  8. TRUTH TRIGGERS | the challenge to SEE
  9. Truth Triggers Overview
  10. RELATIONSHIP TRIGGERS | the challenge of WE
  11. Relationship Triggers Overview
  12. IDENTITY TRIGGERS | the challenge of ME
  13. Identity Triggers Overview
  14. FEEDBACK IN CONVERSATION

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